Methods of recording time. Principles and foundations of recording time. The forms used in the recording time. The golden rule for time management. The mandate and its importance in good time management. organization of work . The natu

Customer Services is the provision of service to customers before, during and after a purchase. Accordingly, it may vary by product, service, industry and individual customer. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest.

human resources management

Project management professional course

Mini MBA Master of Business Administration

Course details The course is conducted according to PM BOOK Course Overview This course is aimed to give the full track of project management skills needed to manage projects successfully, and will introduce a detailed outline to managing projects, which is not based on the PMBOK and other PMI standards only, but also on a practical approach and proven experience. It will equip the participants to prepare for the PMP® exam, and will provide tips and assistance to help them pass it. The training is held by a PMP® certified trainer and is aligned with PMI®'s Project Management Standards. Course Objective By the end of the course participant will be able to: Develop an effective project plan Identify potential areas of problems on the project and how to deal with them proactively Manage stakeholders expectations and help everyone focus on achieving project success Identify project scope properly and get mutual understanding and agreement on it from stakeholders Understanding the importance of developing the project charter properly Planning right in order to tremendously improve chances of project success The right way to controlling the project Properly close a project to highlight project success and document project lessons learned for the future Resolve conflicts among stakeholders in the best interest of the project Promote a win-win strategy for problem solving on project and among stakeholders Prepare correctly and effectively for the PMP exam, with tips on how to pass on the first time Content Project Management Framework Project Management Process Groups Project Scope Management Project Time Management Project Cost Management Project Quality Management Project Human Resource Management Project Communications Management Project Risk Management Project Procurement Management Project Stakeholder Management Project Integration Management Professional Responsibility Audience The target audience for Project Management Professional (PMP) Training & Certification Course includes but is not limited to: Project & Program Managers Delivery Managers Project / Team Leaders Consultants Senior Executives IT Managers Project Team Members PMO staff Senior Managers overseeing project team